2. Information We Collect

We collect various types of information to provide and improve our services:

1. Personal Information:

   • Contact Information: Such as name, email address, phone number.
   • Account Information: Login credentials, profile photo, and other information you provide during account creation.

2. Location Information:

   • Precise Location (Background): The Delivery Man App collects precise, real-time location data (even when the app is in the background) for delivery and routing purposes.
   • Approximate Location: The User App and Store App may collect approximate location data to show nearby options and improve user experience.

3. Device Information:

   • IP address, device identifiers, operating system version, browser type, and other technical data related to the device or network you use to access our services.

4. Usage Data:

   • Details of your interactions with our apps, such as pages/screens visited, features used, in-app preferences, and timestamps of usage.

5. Payment Information:

   • Transaction details if you make purchases, including payment method details, though we do not directly store sensitive financial data; secure third-party payment processors handle this information.

6. Communications:

   • If you contact us via email at support@campusbite.com.pk or through forms in the apps/Website, we may collect your name, email address, and any content included in the message.

3. How We Use Your Information

We process collected information to:

1. Provide and Maintain Services: Process orders, manage deliveries, and facilitate communications between customers, stores, and delivery personnel.
2. Improve User Experience: Personalize content and features, such as location-based recommendations.
3. Analytics and Performance: Monitor and analyze usage, trends, and performance to improve and optimize our apps and Website.
4. Security: Detect and prevent fraud, abuse, or other harmful activities.
5. Communications: Send you service updates, promotional materials (where permitted by law), and respond to your inquiries.

4. How We Share Your Information

We may share information with:

1. Service Providers: Third-party vendors (e.g., payment processors, analytics providers) who assist in delivering or improving our services.
2. Business Partners (Stores/Restaurants): Necessary data to process and fulfill customer orders, or for store owners to manage their accounts.
3. Delivery Personnel: Certain details (e.g., pickup and drop-off location) for carrying out delivery services in real time.
4. Legal Obligations: If required by law, court order, or other legal processes, or to protect our rights and interests.
5. Corporate Transactions: In the event of a merger, acquisition, asset sale, or other related transaction.

5. Data Retention

We retain your personal data only for as long as is necessary for the purposes described in this Privacy Policy or as required by law. Specifically:

• Account Data: Retained until you delete your account from within our apps or request deletion.
• Order/Transaction Data: Retained for legal, accounting, and operational needs.
• Deletion Requests: You may request complete removal of your data via the form at https://campusbite.com.pk/account-deletion-request/. We will delete the requested data after 90 days, unless it is necessary to retain it for a legitimate reason (e.g., legal obligations or dispute resolution).
• Background Location Data (Delivery Man App): Retained temporarily on our servers to optimize delivery routes and operations, subject to the above deletion guidelines.

6. Your Rights and Choices

1. Account Deletion: You can delete your account directly from within the User App, Store App, or Delivery Man App. For complete removal of all associated data, please submit a request at https://campusbite.com.pk/account-deletion-request/.
2. Access and Update: You may access and update your personal information by logging into your account or contacting support.
3. Opt-Out: You may opt out of marketing communications by clicking “unsubscribe” in our emails or adjusting your in-app notifications.
4. Location Services: You can manage location permissions in your device settings. Disabling location features may affect app functionality, particularly for the Delivery Man App.

7. Security

We employ industry-standard measures to protect your data, including encryption, secure data storage, and restricted access to personal information. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8. Children’s Privacy

Our services are not directed toward individuals under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact support@campusbite.com.pk so we can remove the information.

9. International Data Transfers

If you access our services from outside Pakistan, your information may be transferred to, stored in, and processed in Pakistan or other countries with data protection laws that may differ from those in your jurisdiction.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our Website and apps, and the revised version will indicate the “Effective Date.” Your continued use of our services after an update constitutes your acceptance of the changes.

11. Contact Us

For questions or concerns about this Privacy Policy, or for support inquiries, please contact us at:
Email: support@campusbite.com.pk
Website: https://campusbite.com.pk